Welcome to Silver Fell

This is the digital version of the Welcome Folder you will find in the cottage.


Wishing you a very happy, enjoyable, relaxing, and rejuvenating holiday.

With very best wishes

Polly and Glenda

We have been awarded the ‘Good to Go’ certificate for the Covid-19 measures we have put in place.

COVID-19 Statement

To ensure your stay with us is as safe and enjoyable as possible, please read this document, which sets out some essential changes and information for your stay.

Enhanced cleaning processes

To minimise the risk of exposure to Covid-19, we have thoroughly cleaned and sanitised your holiday property. Particular attention has been paid to high-contact sites, such as light switches, kitchenware, clothes hangers, door handles and more.

Earlier checkout times

Please ensure you leave by 9.30am to give our cleaners enough time for the additional cleaning that is now needed to prepare the property for our next guests. Thank you for your understanding and help with this.

Maintenance requests

To keep everyone safe, we have made some changes to the way we’ll deal with any maintenance that’s needed during your stay:

  • Where possible, we’ll give advice and support over the phone to help you resolve any non-essential maintenance issues. You can find our contact details in your property information folder.
  • If we need to visit the property for essential works during your stay, we will prearrange a convenient time with you. We would require the property to be empty whilst we undertake any work.
  • We’ll carry out any work that is deemed non-essential after your stay.

Removal of items from the property

As an additional safety precaution we have removed certain non-essential items that are difficult to clean to the standards required in the current situation. This includes books, games, DVDs, tourist leaflets and maps.

How you can help

We will do everything we can to ensure your stay is safe and enjoyable. Here are a few things you can do to help reduce the spread of Covid-19.

During your stay

  • It goes without saying that you should follow the national guidelines on reducing the spread of coronavirus, by washing your hands regularly and coughing/sneezing into a tissue, which you then put straight in the bin.
  • Please do not invite other people onto the grounds or into the property.
  • If you are ordering a takeaway, please meet them at the gates and do not give out the gate code.
  • We also recommend washing your hands whenever you leave or return to the property.
  • We have provided some complimentary hand sanitiser, which you are welcome to take with you.

Before you leave, we need you to do a few things:

  • Please remove the linen from all beds (excluding any mattress and pillow protectors), and place it in the zippered laundry bag provided along with towels, kitchen towels and tea towels.
  • Empty the waste bins from all rooms, putting these into a black bin bag with General Waste. Please ensure that you separate out recycling as per the recycling guidance (page 9) and place all your rubbish in the appropriate bins at the bottom of the drive.
  • Please place all your rubbish in the appropriate bins at the bottom of the drive.
  • Wash up as much as possible, using hot soapy water.
  • Please load the dishwasher with any dirty crockery/cutlery and start the cycle, but do not empty the dishwasher when it is completed. Our cleaners will empty the dishwasher and return all items to the correct places.


What to do if you develop Covid-19 symptoms

The NHS currently identifies a high temperature or new continuous cough or loss or change to your sense of smell or taste as potential signs of Covid-19. Should anyone in your party develop these symptoms, or receive a track and trace alert, please follow this procedure:

  • Follow the relevant NHS guidance on self-isolation to help stop potentially spreading the virus. Some or all of your party may need to remain within the property.
  • Call the NHS on 111 to discuss your symptoms, or visit https://111.nhs.uk/covid-19 to check your symptoms and get the latest advice and general information about Covid-19.
  • If you have a suspected or confirmed case within your party, inform us immediately on 01776 840656 or email hello@silverfellgrasmere.com and copy in Polly on pollyg1008@gmail.com
  • Please do NOT knock on Polly’s door to tell her in person.

What should I do if my test is positive?

  • If you feel well enough to travel and do not need to use public transport, you should return home as quickly and directly as you can.
  • It is important that you do not use public transport. If you feel so unwell that you cannot travel or cannot avoid public transport, you should continue to isolate and call 111 for further advice.
  • If you are unwell and cannot return home, you will be expected to pay all costs of an extended stay, plus an administration cost to allow us to deal with disruption to guests following you who are unable to visit.

It is important that all suspected and confirmed cases of Covid-19 are reported so that we can take the necessary precautions to ensure the onward safety of our staff and guests. Thank you for your cooperation.


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Useful Contact Information – 2020

For general enquiries ring Polly, Glenda or Adrian on one of the numbers below:

Polly Greathead 015394 35036
07808 866828
Glenda Waterworth 01776 840656
07711 944763
Adrian Waterworth 07802 729311

Other useful numbers

Doctors Ambleside Health Centre
Rydal Road, Ambleside
015394 32693
Taxis Grasmere Taxis
Gates Travel Service
015394 35506
015394 33200
Grasmere Pharmacy 015394 35553


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Emergency Information

For emergencies where you cannot get hold of one of us:

Electrician Steve Brockbank 015394 46790
07889 693978
Plumbing/Heating Greenfields (Penrith)
01768 210241
07769 288070
Grasmere Plumber Michael Magennis 015394 34606
Stately Gates Ken 01229 462646
07801 975930
Power cut Electricity North West 0800 195 4141
Police – Kendal 0845 3300247

Mains water stopcock

The stopcock is located in the inner hallway of the apartment, behind the tiny door next to the washing machine. This houses the turn-off wheel for the mains water for the whole house, so please advise Polly immediately if you have to turn the water off for any reason.

What to do if the electricity goes off

In the event of a loss of power, please check the fuse box which is located in the double bedroom, behind the curtain, to the right of the window above the skirting board.

All electrical items are tested regularly, but it is possible for something to cause a power failure, e.g., if a light bulb fails. In this event, open the cover of the fuse box and if any of the switches are down, flick them back up and the power should come back on.

If the loss of power is due to an external power cut and Polly is not available, you can report it using the phone number above.

NB: You will find a torch in the entrance area.


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Heating and hot water

Our heating system consists of an air source heat pump, solar thermal and photovoltaic solar panels for hot water and electricity generation.

The thermostat in the hall controls the central heating and you can also adjust the temperature of each room by using the thermostatic valve on each radiator.

The back bedroom and both bathrooms have under floor heating with individual thermostats in each room.


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External Patio Doors

Facing the doors from the outside, the door on the left is the main opening door. Ensure the door on the right is closed and locked before locking the door on the left.

To lock: before turning the key, push the handle firmly upwards until you hear the ratchet click at the top of the lift. The key should turn easily, if not, lift again.

Please do not slam the door, it may take a little practice if you are not used to this kind of lock, but it is a matter of technique rather than brute force. To unlock, simply turn the key and depress the handle down.


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All windows are on a tilt and turn system and all open inwards.

To open for ventilation, press the button on the handle and turn handle to 3 o’clock position. This hinges the window on the bottom edge so you can tilt it open with ventilation at the top.

To open fully, press the button on the handle and turn handle upwards to 12 o’clock position. This hinges the window on the side edge so you can open it fully.

Please ensure all windows are firmly shut (handle at the 6 o’clock position) whenever you are out of the property.


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Sun Awning

You will find the handle for the wind out awning to the left of the patio doors outside. The awning is to provide shade from the sun and should not be used in the rain as water can cause damage. Please take care not to over extend outwards and always wind in fully if it starts to rain, when you go out and before you go to bed.

Septic Tank – Important Notice!

Our drainage is to a septic tank (package treatment plant) and it is a very finely balanced system so it is very important that only eco-friendly products are used.

Please do not dispose of anything other than toilet tissue down the toilet.

Do not put sanitary towels, tampons, nappies, wipes or anything else in the toilet as this would block the septic tank and that is expensive to deal with.


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Waste and Recycling

There are 4 labelled bins:

  1. General household waste – only use black bins bags for this category and put into the black dustbin, securely tied, at the end of the drive. Collection is fortnightly on Tuesdays.
  2. Plastics and metal, cans etc. – please do not put any bin liners in the large blue plastic sack provided, just put the items straight in. Collection is on alternate Tuesdays for recycling.
  3. Glass and bottles – please use the blue box provided at the bottom of the drive
  4. Cardboard and paper waste – please use the second blue box at the bottom of the drive


Recycling Guidelines (South Lakeland District Council)

Rubbish that can be recycled needs to be sorted into the following categories:

Blue recycling bag

Plastics, cans and aluminium foil

Please empty, rinse and squash your cans, plastic and foil containers, including:

✓  Plastic bottles, pots, tubs and trays
✓ Shampoo, toiletry bottles and detergent bottles
✓  Food trays and fruit punnets
✓  Steel and aluminium cans, food tins and clean aluminium foil
✓  Jar and bottle tops

No thanks:

✗     Plastic bags
✗     Flower pots

Blue recycling box 1

Paper and cardboard

✓  Newspapers
✓  Magazines
✓  Junk mail
✓  Leaflets
✓  Greetings cards
✓  White office paper
✓  Brochures
✓  Soft back catalogues
✓  Telephone directories
✓  Envelopes
✓  Wrapping paper
✓  Flattened card and other food boxes
✓  Flattened cardboard packaging
✓  Corrugated cardboard

No thanks:

✗     Tetra Pak drink cartons
✗     Coffee cups
✗     Paper towels or tissues

Blue recycling box 2

Glass bottles and jars

Please wash and rinse all bottles and jars before recycling

✗  Glass bottles
✗  Glass jars

No thanks:

✗     Sheet glass
✗     Broken glass
✗     Lightbulbs

If you should have any items which are not classed as household rubbish, including gas bottles, clinical waste, syringes or any commercial or hazardous waste, please take it home with you or take it to the household waste recycling centre in Ambleside.


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Departure Day

Before you leave, we need you to do a few things:

  • Please remove the linen from all beds (excluding any mattress and pillow protectors) and place it in a zippered laundry bag provided.
  • Place all towels (including any unused ones) in the same laundry bag, including kitchen towels and tea towels.
  • Empty the waste bins from all rooms, separating out recycling and place all your rubbish in the appropriate bins at the bottom of the drive.See previous pages for waste/recycling guidelines and please remember this is now an important step you need to do to help us minimise the spread of Covid-19.
  • Wash up as much as necessary, using hot soapy water.
  • For preference, please load the dishwasher with any dirty crockery/cutlery and start the cycle, but do not empty the dishwasher when it is completed. Our cleaners will empty the dishwasher and return all items to the correct places.
  • Please lock the door as you leave, place the key back in the key-safe and re-lock the key-safe.

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