Terms and Conditions
When you make a booking with us, whether through this website, by phone or by email, you are deemed to have read and agreed to these Terms and Conditions.
1. Your holiday booking:
The person (Hirer) making the booking is responsible for ensuring that all guests included in the booking are aware of these Terms and Conditions and that all guests adhere to them during your stay.
We do not accept pets, children under the age of 16 years old.
If you are in breach of any of these Terms and Conditions we reserve the right to treat the booking as a cancellation by you and the charges detailed in Section 6 (Cancellation) will apply.
We recommend that you purchase your own Cancellation Protection insurance.
A non-refundable deposit of £120 is required in order to make your booking and your booking will not be confirmed until this deposit is received. The full balance of your holiday payment is then due no later than 56 days (eight weeks) before the beginning of your stay.
In the event of a booking being made less than 56 days (eight weeks) before the beginning of your holiday, full payment is due at the time of booking.
Payment can be made by BACS or Paypal. Please note that we do not accept cheques.
If your deposit or any other payment is withdrawn or returned to us unpaid, we reserve the right to make an additional administration charge of £30 or at the rate charged to us by our bank if greater than £30.
3. Arrival and Departure:
You can arrive at your holiday accommodation after 5.00pm on the start day of the holiday.
If your arrival is delayed, please advise us so that alternative arrangements can be made. If you fail to arrive by midday on the day after the start date, and you do not advise us of a late arrival, we may treat the booking as being cancelled by you. In this event, you remain liable for the full cost of your holiday (see cancellation policy in Section 6).
Please note that the property needs to be vacated by 9.30am on the last day. This is important for our cleaners as they have a very busy schedule especially in this Covid era.
4. Your Holiday Accommodation:
No more than two people are allowed to stay in the holiday accommodation and .
Our accommodation is now strictly for a maximum of 2 people only, both people’s contact details must be supplied at the time of booking.
No additional guests will be allowed to stay in the apartment during the holiday.
No additional visitors to the property as a whole, are allowed to enter the apartment during the holiday.
We need to have details of all guests, including home address and telephone number if different from the lead Hirer. If there are any changes to the number of guests prior to beginning your holiday, please inform us soon as possible, and supply us with their details.
Pets of any kind are explicitly excluded from the property.
Duvets, pillows and bed linen are provided, as are towels and tea towels. Our twin bedded room can be set up as a superking sized bed if preferred, otherwise it will be made up as two single beds. Please indicate your preference at the time of booking.
All fuel and power is included in your holiday. As part of our eco-friendly ethos we do ask guests to ensure that non-essential appliances and lights are switched off before going out or before going to bed at night.
You agree to keep the holiday accommodation clean and tidy and leave the property in good condition. You agree to take good care of all furniture, fixtures, fittings and effects in or on the holiday accommodation. Any additional cleaning work that may be required may result in additional charges.
No smoking or vaping is allowed either inside the property or anywhere in the grounds outside.
You agree to allow the property owner or caretaker of the property access at any reasonable time during your holiday (e.g. for maintenance).
In order to keep the accommodation in the best possible condition for the enjoyment of all our guests, we ask that all holidaymakers remove their outdoor shoes before entering the property and therefore we suggest that guests bring appropriate indoor footwear (e.g. slippers).
We also ask you to respect the fact the cottage forms part of our family home and as such, ask you to minimise noise between the hours of 10pm and 7am.
All damages and breakages are the legal responsibility of the Hirer and should be reported immediately and before the end of the holiday. The reasonable costs of miscellaneous repairs to and/or replacement of and/or additional cleaning of furnishings, fixtures and fittings, kitchen equipment, crockery, glass, keys, bedding and towels damaged or soiled otherwise than by usual wear and tear during the period of the Booking by you or other members of your party shall be payable on demand to the Owner who may also, at their discretion, refuse further bookings.
The Owner has the right to enter the Property (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out). The Owner reserves the right to repossess the Property at any time where you or any member of your party has caused damage, and in such circumstances the Owner shall not be liable to make a refund of any remaining portion of the Guest Price.
If you have to cancel your holiday for any reason, please notify us as soon as possible and confirm the cancellation in writing, sent directly to us at the address shown on your booking confirmation. Cancellations can also be confirmed by e-mail to our listed e-mail address. Any cancellation will become effective from the date that such confirmation reaches us and will be subject to a charge payable by you to compensate for our estimated losses.
Cancellation received more than 56 days before start of holiday
You are liable for the Deposit only (£120)
Cancellation received between 29-56 days before start of holiday
You are liable for 50% of holiday cost or full deposit, whichever is greater
Cancellation received between 15-28 days before start of holiday
You are liable for 75% of holiday cost
Cancellation received between 0-14 days before start of holiday
You are liable for 100% of holiday cost
The Owner and their Agents take every care to ensure the accuracy of the Property descriptions. All information in the brochure or other marketing material and on the Silver Fell website is given in good faith and is believed to be correct at the time of going to press, but the Owner/Agent cannot be held responsible for changes beyond their control, which may become known after publication of this literature.
The Owner/Agent description of the property shows what amenities the property has but generally does not state what is not in the self-catering property.
Please take reasonable precautions for your own safety whilst in the property and on holiday. The property owners shall not have any liability to you for death or personal injury to you or any member of your party no matter how caused. You and your party must take all necessary steps to safeguard your personal property and vehicles and no liability to you is accepted in respect of damage to or loss of any such property howsoever caused. It is your responsibility to take out any holiday insurance cover as appropriate.
In the unlikely event that we have to cancel your booking for any reason, we reserve the right to do so, subject to a full refund of all monies paid. We accept no further liabilitiy if such cancellation occurs, but will make every possible effort to secure alternative accommodation if required.
9. Complaints Procedure
We aim to provide a high level of customer service and want all of our guests to be completely happy with their holiday. In the unlikely event that you have any issues with your accommodation, please get in touch with us as soon as possible during your stay so that we can do our best to put it right.
If the Hirer wishes to make a complaint about anything connected with the hire of the Property, they should contact the Owner as soon as reasonably possible on arrival and prior to departure. This can be done by phone or email or in person at the property. The Owner will consider the complaint and take action to resolve any issues as soon as reasonably practicable.
Compensation will not be considered for any complaints that are made after the hire has ended, or where the Hirer has denied the Owner the opportunity to investigate, address or remedy the issue during the Hirer’s stay.
Please note, the Owner cannot accept responsibility or liability for work taking place outside the boundary of the Property, or for noise or nuisance resulting from third party activity over which the Owner has no control.
9. Force Majeure
The agent or owner cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, pandemics, acts of any government or public authority, or any other event outside our control.
To ensure your stay with us is as safe and enjoyable as possible, please read this document, which sets out some essential changes and information for your stay and now forms part of our terms and conditions.
Enhanced cleaning processes
To minimise the risk of exposure to Covid-19, we have thoroughly cleaned and sanitised your holiday property. Particular attention has been paid to high-contact sites, such as light switches, kitchenware, clothes hangers, door handles and more.
Earlier checkout times
Please ensure you leave by 9.30am to give our cleaners enough time for the additional cleaning that is now needed to prepare the property for our next guests. Thank you for your understanding and help with this.
To keep everyone safe, we have made some changes to the way we’ll deal with any maintenance that’s needed during your stay:
- Where possible, we’ll give advice and support over the phone to help you resolve any non-essential maintenance issues. You can find our contact details in your property information folder.
- If we need to visit the property for essential works during your stay, we will prearrange a convenient time with you. We would require the property to be empty whilst we undertake any work.
- We’ll carry out any work that is deemed non-essential after your stay.
Removal of items from the property
As an additional safety precaution we have removed certain non-essential items that are difficult to clean to the standards required in the current situation. This includes books, games, DVDs, tourist leaflets and maps.
How you can help
We will do everything we can to ensure your stay is safe and enjoyable. Here are a few things you can do to help reduce the spread of Covid-19.
During your stay
- It goes without saying that you should follow the national guidelines on reducing the spread of coronavirus, by washing your hands regularly and coughing/sneezing into a tissue, which you then put straight in the bin.
- Please do not invite other people onto the grounds or into the property.
- If you are ordering a takeaway, please meet them at the gates and do not give out the gate code.
- We also recommend washing your hands whenever you leave or return to the property.
- We have provided some complimentary hand sanitiser, which you are welcome to take with you.
Before you leave, we need you to do a few things:
- Please remove the linen from all beds (excluding any mattress and pillow protectors), and place it in the zippered laundry bag provided along with towels, kitchen towels and tea towels.
- Empty the waste bins from all rooms, putting these into a black bin bag with General Waste.
- Please ensure that you separate out recycling as per the recycling guidance and place all your rubbish in the appropriate bins at the bottom of the drive.
- Wash up as much as possible, using hot soapy water.
- Please load the dishwasher with any dirty crockery/cutlery and start the cycle, but do not empty the dishwasher when it is completed. Our cleaners will empty the dishwasher and return all items to the correct places.